Website visitor - a person that entered the website / without the purpose of placing an Order.

User - a natural person, Website visitor, that accepts the terms of this Agreement and wishes to place the Orders in the HENDERSON online store.

Buyer - the User, that placed the Order in the HENDERSON online store.

Seller (HENDERSON) «CFT» LIMITED LIABILITY COMPANY (reg. number: 273.110.1223498, TIN: 02855293), the product of which is posted in the online store.

Person accepting the Order TAMI I KO LIMITED LIABILITY COMPANY (PSRN 1037727018449, TIN 7727245824, TRRC: 504701001)

Online store - Internet website that belongs to TAMI I KO LLC, located on the Internet at the address / , where the Goods offered for the purchase as well as the terms of payment and delivery to the Buyers.

Website - /

Goods - clothes, shoes, accessories, and other goods, offered for sale on the Website.

Goods price - monetary expression of the cost of a product.

Order - a duly completed request from the Buyer for the purchase and delivery to the address specified by the Buyer / through self-pickup of the Goods selected on the Website.

Delivery service - a third party who, under a contract with HENDERSON, provides services for the delivery of the Orders to the Buyers.

Promotion - HENDERSON’s offer to sell a certain range of Goods under special conditions for a certain period of time.

Acceptance of the Offer - full and unconditional acceptance by the Client of this agreement by placing and confirming the Order.

Order cancellation - unilateral refusal to execute a retail sale agreement.

Registration - a procedure during which the Buyer, through the Website, provides HENDERSON with the information necessary to perform the services. The Registration is considered completed only if all its stages are successfully completed in accordance with the instructions published on the Website. Based on the results of the Registration, a Client record is created. The information provided during registration may be subsequently changed by the Client.

Personal data - any information relating directly or indirectly to the subject of personal data;

Subject of personal data - a certain natural person (user) that is the sole owner of their personal data;

Processing personal data - any action (operation) or set of actions (operations) performed using automation tools or without the use of such means with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

Personal data operator - a legal entity that organizes and carries out the processing of personal data, and also determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1. This User Agreement (hereinafter referred to as the Agreement), for Users in the territory of Armenia, applies to the website of the HENDERSON Online store at the address:

1.2. Online store website (hereinafter - Website) is the property of TAMI I KO LLC, legal address: 141402, MOSCOW REGION, KHIMKI CITY DISTRICT, C. KHIMIKI, REPIN STR., 34, 6TH FLOOR, ROOM 623 (hereinafter – Website administration).

1.3. This Agreement regulates the relationship between Online store Website administration / и and the User of this Website.

1.4. The Agreement can be amended by the Website administration unilaterally without the notification of the User. The new edition of the Agreement enters into force after 10 (Ten) calendar days from the date of its publication on the Website, unless otherwise stipulated by the terms of this Agreement.

1.5. The continuation of the use of the Website means the acceptance of the Agreement and its amendments included in this Agreement.

1.6. All amendments of this Agreement will be published on the website. The continuation of the use of the website implies the User's consent to these amendments.

1.7. The information posted on the Online store Website contains information about the goods, the terms of the sale of the goods and constitutes a public offer in accordance with Art. 453 of the Civil Code of the Republic of Armenia.

1.8. The public offer is considered accepted by the Website visitor / Buyer from the moment of the registration of the Website visitor, the placement of the Order without authorization on the Website, as well as from the moment of acceptance of the Order by the Buyer by phone 8248.

1.9. The retail sale agreement is considered concluded from the moment the Seller issues to the Buyer a cash receipt or sales receipt or another document confirming the payment for the goods.

1.10. By informing the Seller of the e-mail and telephone number, the Website visitor/User/Buyer agrees to the use of these means of communication by the Seller, as well as third parties engaged by him for the purpose of fulfilling obligations to Website visitor/Users/Buyers, for the purpose of sending out advertising and informational in nature, containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the Order for delivery, as well as other information directly related to the fulfillment of the obligations.

1.11. Any natural person who has reached the age of 18, who is able to accept and pay for the goods, who purchases or uses the goods exclusively for personal needs not related to business activities, can make a purchase in the online store, provided that the User has access to the Order page.

1.12. The Goods are presented in the catalog through photo samples, which are the property of the Online store.

1.13. The Goods are presented by describing the characteristics of the Goods in the form of graphic, multimedia, or text information.

1.14. The content of the Online store website (hereinafter referred to as the Content) -protected results of intellectual activity, including texts of literary works, their titles, prefaces, annotations, articles, illustrations, covers, musical works with or without text, graphic, textual, photographic, derivatives, composite and other works, user interfaces, visual interfaces, trademark names, logos, computer programs, databases, as well as the design, structure, selection, coordination, appearance, general style and arrangement of this Content included in the Website and others objects of intellectual property, collectively and/or separately, contained on the Online store website.

2.1. The Registration on the Website is carried out by creating a personal account on the Website.

2.2. HENDERSON is not responsible for the accuracy and correctness of the information provided by the User during registration.

2.3.  The User undertakes not to disclose to third parties the login and password specified by the User during registration. If the User has any suspicions regarding the security of the login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify HENDERSON by sending a corresponding email to privilege@henderson.am.

3.1. The subject of this Agreement is to give the User the opportunity to acquire for personal, family, household and other needs not related to business activities, goods presented in the catalog of the Online store /.

3.2. Property rights of the ordered goods passes to the Buyer from the moment of actual transfer of the Goods to the Buyer and payment by the latter of the full cost of the goods. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are actually transferred to the Buyer.

3.3. The Goods prices are determined by the Seller unilaterally and indisputably and are indicated on the pages of the Online store.

3.4. The Goods prices are indicated in AMD and include VAT.

4.1. This Privacy and personal data processing policy applies to all information that HENDERSON can obtain about the User while using HENDERSON online store website, HENDERSON programs and products, during HENDERSON’s execution of any contracts with the User, including the possibility of sending information, including the information of advertising nature.

4.1.1. According to the law of 18.05.2015 № HO-49-N “On personal data protection”, TAMI I KO LLC is a Personal data operator.

4.2. TAMI I KO LLC takes necessary and sufficient organizational and technical measures to protect the Client’s personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties with it.

4.3. Ensuring the security of the Client’s personal data is achieved by monitoring to identify threats to the security of personal data during their processing; application of organizational and technical measures to ensure the security of personal data during their processing; assessing the effectiveness of measures taken to ensure the security of the personal data; detecting facts of unauthorized access to the Personal data and taking measures to eliminate them; establishing rules for access to the personal data; control over measures taken to ensure the security of the personal data.

4.4. The provided information is used only taking into account the needs and interests of the User. The personal data is provided by the User for the purpose of: identifying the User within the framework of the use of the website; making purchases (registration, notification of order status, processing and receiving payments); fulfillment of HENDERSON's obligations towards the User within the framework of the public offer; organizing the delivery of the goods; monitoring the User’s satisfaction and quality of services; receiving news, information about the products, events or services; participation in competitions and prize draws; receiving information about promotion advertisements.

4.5. The Users' personal data are collected, stored, processed, used and transferred in accordance with the Law of 18.05.2015 HO-49-N "ON THE PROTECTION OF PERSONAL DATA" and this Privacy and personal data processing policy.

4.6. The personal data authorized for processing within the framework of this Privacy and personal data processing policy is provided by the User by filling out the registration form on the HENDERSON website or when placing an Order/purchase and includes the following information:

4.6.1. User’s name, surname;

4.6.2. date of birth, gender;

4.6.3. User's contact phone number;

4.6.4. E-mail address (e-mail);

4.6.5. goods delivery address;

4.6.6. place of residence of the User;

4.6.7. other information about the User, the possibility of obtaining which is technically determined.

4.7. HENDERSON protects the data that is automatically transferred during viewing the advertising units and when visiting pages on which the system’s statistical script (“pixel”) is installed:

4.7.1. IP address (not used to identify the User, the purpose of the collection is to identify and solve technical problems, control the legality of financial payments);

4.7.2. information from cookies;

4.7.3. browser information (or about other program that provides access to display advertisements);

4.7.4. access time;

4.7.5. address of the page on which the advertising unit is located;

4.7.6. referrer (previous page address);

4.7.7. other similar information.

4.8. HENDERSON does not verify the accuracy of the personal data provided by the User and does not have the ability to assess the legal capacity. However, HENDERSON and the User assume that the User provides accurate and sufficient information and keeps this information up to date.

4.9. The Website administration is not responsible for the information provided by the User/Buyer on the Website in a publicly accessible form.

4.10. The Website administration has the right to send informational messages, including advertising messages, to the User’s email and telephone with his consent, expressed through his actions that uniquely identify this subscriber and allow him to reliably determine his will to receive the message. The User is entitled to refuse to receive advertising and other information without explaining the reasons for the refusal by calling 8248 or by sending a corresponding application to the Seller’s email address: privilege@henderson.am. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.

4.11. The Website administration receives the information about the IP address of the Website visitor at /.

4.12. The Website administration is entitled to record telephone conversations with the User/Buyer. At the same time, the Website administration undertakes to: prevent the attempts of unauthorized access to the information obtained during telephone conversations and/or transfer it to third parties not directly related to the execution of Orders, in accordance with the RA Law “On the protection of personal data”.

5.1. The Order can be placed on the Website when a Visitor registers on the Website, places an Order without authorization on the Website, as well as from the moment the Order is accepted by the Buyer by phone. When placing an Order via the Internet, the Buyer fills in the electronic Order form for the goods and sends the completed Order to the Seller via the Internet.

5.2. If the goods ordered by the Buyer are not in the Seller’s storage, the Seller has the right to exclude the specified goods from the Order / cancel the Buyer’s Order by notifying the Buyer by sending a corresponding email to the address specified by the Buyer during the registration (or by calling the HENDERSON Call-center operator).

5.3. In case of cancellation of a fully or partially paid Order, the cost of the canceled goods is returned by the Seller to the Buyer in the way the goods were paid for.

5.4. The Buyer is entitled to place an order for any product presented on the Online store Website, available in stock, or available for pre-order, provided that it is technically possible to place an order through the Website.

5.5. After receiving the Order, the Seller agrees on the details and date of delivery of the Order with the Buyer by phone and/or e-mail. The delivery date depends on the time when the Order was placed.

5.6. The Buyer has the right to change the composition of the Order before it is transferred to the delivery service. The expected date of transfer of the Order to the Delivery service of the relevant Seller is communicated to the Buyer by the manager servicing the Order by email or during a follow-up call to the Buyer.

5.7. The Seller must confirm the order placed by the client on the Online store website via telephone and/or email. In case of incorrectly specified contact information in the order, as well as failure to receive a response from the Buyer within 3 (three) calendar days from the date of placing the order, the Seller has the right to fully cancel the Order.

6.1. The price of the goods sold in the Online store is indicated in AMD and includes the value added tax. The Buyer is obliged to pay at the checkout upon receipt of the Order.

6.2. The price of the goods is indicated on the Website. If the Buyer incorrectly indicates the price of the ordered goods, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled.

6.3. The price of the Goods on the Website can be changed by the Seller unilaterally. In this case, the price of the goods ordered by the Buyer is not subject to change.

6.4. Features of paying for goods using bank cards:

6.4.1. In accordance with the decision of the Central Bank Council of the RA of 04.11.2014 No 300-N “On approval of the “Procedure for issuing, servicing and distributing payment cards in the territory of the Republic of Armenia, as well as carrying out transactions on a payment card” and invalidating the decision of the Central Bank Council of the RA No. 39-N of January 31, 2006" transactions on bank cards are carried out by the card holder or his authorized person.

6.4.2. Authorization of transactions on bank cards is carried out by the bank. If the bank has grounds to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation. Fraudulent transactions with bank cards fall under Article 255 of the Criminal Code of the RA.

6.4.3. In order to avoid cases of various types of misuse of bank cards while paying, all Orders placed on the Website and prepaid by bank card are checked by the Seller. In order to verify the identity of the owner and his competence to use the card, the Seller has the right to require the Buyer who placed such an order to present an identification document.

6.5. Payment for goods can be made by credit card upon receipt of goods in HENDERSON salons.

7.1. The return of the goods purchased in the salons of Armenia is made in any HENDERSON salon in Armenia ( addresses of salons ), regardless of the place of purchase. The Buyer has the right to return the product or hand over the product for internal quality control in any HENDERSON web store in Armenia.

7.2. The return procedure is carried out only if there is a receipt.

7.3. The return of the goods of proper quality. The Buyer is entitled to reject the ordered goods at any time before receiving it, and after receiving the goods - within 30 days, not counting the day of purchase. Return of the goods of proper quality is possible if it is marketable, the consumer properties, as well as a document confirming the fact and terms of the purchase of the specified goods are preserved.

7.4. If at the time of the Buyer’s request an analogous product is not available for sale from the Seller, the Buyer has the right to refuse to fulfill this Agreement and demand a refund of the amount paid for the specified product.

7.5. Return of goods of inadequate quality. Goods of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received goods must correspond to the description on the Website. Differences in design elements or design from those stated in the description on the Website do not constitute a malfunction or non-functionality of the goods.

7.6. If the Buyer was given the Goods of inadequate quality and otherwise was not agreed upon in advance by the Seller, the Buyer has the right to take advantage of the provisions of the RA Law “On protection of consumer rights” and the “CIVIL CODE” of the RA. Requests for the return of the amount of money paid for the goods must be satisfied within 10 days from the date of presenting the corresponding request (the RA Law “On protection of consumer rights”).

7.7. If there is no goods suitable for exchange, it is possible to purchase a HENDERSON gift card.

We control the high quality of our products at all stages of production: from fabric and accessories to the finished product for sale, which has allowed us to reduce product returns because of defects to 0.1%.

For the owners of HENDERSON privilege cards, we have launched a unique service - free warranty service on all purchased products within 24 months! *

If you notice a defect in the purchased product within 30 days from the moment of purchase, you have the opportunity to return or exchange the product for a new one.

If more than 30 days have passed since purchase, HENDERSON:

• 1. will accept the product for internal quality control in any salon convenient for you and report the results within 7 working days;
• 2. will carry out warranty repairs of the product within 14 to 30 working days (products for repair are accepted only in their clean form);
• 3. will exchange the product for a new one or return the money for it if the repair is impossible.

To receive warranty service, you must contact any salon convenient for you and present your HENDERSON privilege card and purchase receipt.

The work of tailors in the salons of your city shall be checked with the shop assistants

*This service is provided only if all care instructions specified on the product label have been respected, and if the internal quality control confirms that the defect is a result of a manufacturing defect. Sewing and knitted underwear (underwear, pajamas), hosiery, non-periodical publications (books, discs) are subject to return and exchange only in case of inadequate quality according to the List of non-food products of adequate quality (Chapter 2 of the RA Law “On protection of consumer rights"). The organizer has the right to change the terms of service. The warranty period for the shoes is 1 year.

The parties must take the necessary measures to resolve the dispute through negotiations. In case of disagreement, the dispute shall be resolved by the competent courts of the RA.

Telephone 8248 Mon-Fri from с 9:30 до 18:30, or by email: privilege@henderson.am