Dear HENDERSON Buyers!

We control the high quality of our products at all stages of production: from fabric and accessories to the finished product for sale, which has allowed us to reduce product returns because of defects to 0.1%.

For the owners of HENDERSON privilege cards, we have launched a unique service in Russia - free warranty service on all purchased products within 24 months and the warranty period for the shoes is 1 year.

If you notice a defect in the purchased product within 30 days from the moment of purchase, you have the opportunity to return or exchange the product for a new one.

If more than 30 days have passed since purchase, HENDERSON:

• will accept the product for internal quality control in any salon convenient for you and report the results within 7 working days;
• will carry out warranty repairs of the product within 7 to 14 working days (products for repair are accepted only in their clean form);
• will exchange the product for a new one or return the money for it if the repair is impossible.

To receive warranty service, you must contact any salon convenient for you and present your HENDERSON privilege card and purchase receipt.

Warranty repairs of the products are carried out by professional tailors in the salons of your city. About the work of tailors in the salons of your city, check with shop assistants or on the “Adjustments according to the body shape” page.

For all questions and suggestions, please contact the customer service: 8248; +374 989 98 248; privilege@henderson.am.

* This service is provided only if all care instructions specified on the product label have been respected, and if the internal quality control confirms that the defect is a result of a manufacturing defect. Sewing and knitted underwear (underwear, pajamas), hosiery, non-periodical publications (books, discs) are subject to return and exchange only in case of inadequate quality according to the List of non-food products of adequate quality (Chapter 2 of the RA Law “On protection of consumer rights").

The organizer has the right to change the terms of service.